This privacy notice describes the type of personal data we hold, why we hold it and what we do with it.
Information that we collect
We rely on a wide range of information to run our business.
We receive, collect and store any information you enter on our website or provide us in any other way.
We may collect the following information about you:
• Your name
• Your telephone number
• Your e-mail address
• Your address
• Payment or billing details
Also, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to assess and collect session information, such as page response times, length of visits to certain pages, page interaction information, and methods used to browse pages.
We may also collect personally identifiable information (including name, email, communications, business transaction details, comments, feedback, product reviews, recommendations, and personal profile, details of any complaints you have made (and how these complaints were dealt with), details of the fees we have charged, the amounts you have paid and some payment details, (including credit card information).
How we collect Information
We collect information verbally or directly from you, as well as automatically through your use of our website services, for example, sending us a message through a contact form.
Why we collect Information
We consider that the contact data you supply relates to you using our business services and products. Holding and processing this data is necessary for the purposes of the legitimate interest we pursue in selling to you.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services
To provide our Users with ongoing customer help and technical support
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages
To create combined statistical data and other aggregated and inferred Non-personal Information, which our business partners or we may use to provide and improve our respective services
To comply with any applicable laws and regulations.
How we store, use and disclose your information
We store your personal information securely on our company computer system and in a secured manual filing system. Your information cannot be accessed by unauthorised personnel or persons not employed by the company; only those working on site have access to your information. They understand their legal responsibility to maintain confidentiality and follow security procedures to ensure this.
We take reasonable measures to ensure the security of the premises, the practice filing systems and computers.
We use cloud computing facilities for storing some of your information. Our provider ensures that we meet the obligations described in this policy and that we keep your information securely.
We do not disclose or sell or rent any Personal Data on to any Third Parties.
We will only disclose your information on a need-to-know basis and will limit any data that we share to the minimum necessary, including, but not limited to, authorised service providers who perform services for us (including cloud services, data storage, web hosting and maintenance, sales, marketing, investigations, payment processing, customer support, and bill collection).
Message content may be monitored by third party service providers or by our employees for purposes such as compliance auditing and maintenance or where email abuse is suspected.
In certain circumstances or if required by law, we may need to disclose your information to a third party not connected, including HMRC or other law enforcement or government agencies.
Our company website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Marketing - we may information we collect to inform you, by phone, SMS, email, about offers, products and services that we think may be of interest to you. If you do not wish to receive these communications, please let us know. You have the right to withdraw or unsubscribe and change your mind at any time by emailing firstname.lastname@example.org with your request.
Customer care and communication - as part of our customer care operations, we may follow-up, either by phone, SMS or email, customers who have purchased goods or services or who have posted comments on the internet, for example, to ask for a testimonial.
Market research - from time to time, we may also use your information to contact you for market research purposes. We may contact you by phone or email or SMS.
Website improvement - to help us design our website and improve your experience, we may collect information about the way you use and access our website. We collect information about each visitor, including IP address, the length of time spent on the website and the order in which pages are visited. This is explained in more detail in our Cookies Policy.
Fraud Prevention - in order to protect our customers and us from fraud and theft, we may look at the information that we get from making identity checks and other information in our customer records, including how you conduct your account, and may pass this to other group companies, and to financial and other organisations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way.
Delivery Fulfilment – we may share address and contact information with third party carriers and postal fulfilment providers to enable deliveries to be completed.
Credit Account Payment Information - When you apply for a credit account, we may be required to go through a more detailed credit check which will tell you about you first. When you have a credit account, we may share also share account information with our credit insurers.
How we communicate with our site visitors
We may contact you regarding your account, to troubleshoot problems with your account, to resolve disputes, to collect fees or monies owed, to send updates about our company, or as otherwise crucial to notify you to enforce our User Agreement, amendments to local or national legislation, and any other agreement we may have with you. For these purposes, we may notify you via email, telephone, SMS, and by post.
Access to your information and rights
You have a right to access the information that we hold about you and request a copy. You should submit your request to us in writing or by email. We do not usually charge you for copies of your information; if we pass on a charge, we will explain the reasons.
To process any of the requests listed below, we may need to verify your identity for your security. In such cases, your response will be necessary for you to exercise this right.
You can also request us to
Access information we hold about you and correct any information that you believe to be inaccurate or incomplete. If we have disclosed information to a third party, we will let them know about the change
Erase information we hold although you should be aware that, for legal reasons, we may be unable to change or erase certain details.
Stop using your information, for example, direct marketing, or sending you information about our services
Questions and your contact information
If you have any queries about this policy if you would like to: access, correct, amend or delete any personal information we have about you, or if you need further information or wish to lodge a complaint you can use the details below to contact us.
Data Protection Officer
Mark Forth Independent Funeral Services
10 New Road
Changes and clarifications to the website will take effect immediately upon their posting on the website.
Erasure, correction or supplying a copy of personal information may take up to 30 days to complete.